"I don't often buy color printing and, frankly, I was a little confused about what to do. One of the first things I did was to call your toll-free Help Line. Your customer support people were really friendly and knowledgeable. After walking me through what I needed to prepare, the whole order process seemed quick and easy. Thanks 199Print." Andy S., Oak Park, Illinois 
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Frequently Asked Questions
Below are questions and answers we think will be useful to you. If any
of your questions are not answered here, drop us a line at
support@199print.com , or call us at
800.835.1228. We want you to be as happy as possible with our services,
and to fully understand what we have to offer.
Pricing
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File Preparation
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Proofing
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Printing
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Ordering
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Payment
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Pricing
File Preparation
- What file formats do you accept?
We accept all of the following formats:
- PDF files saved as "Press", "High" quality, or PDF/X 1a format
- EPS files with all type rasterized and graphics embedded
- Flattened Photoshop files
- JPEG files saved at Maximum quality
- Adobe Illustrator files with all type rasterized*
- Quark xPress documents exported as EPS*
- Quark xPress versions 3.1 through 4.x*
- InDesign documents*
- PageMaker documents*
* Files from page layout applications MUST be accompanied with all linked graphics as well as copies of all the fonts used in the documents. Please refer to the documentation of each application for instructions on how to package files for final delivery.
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Proofing
- Do you offer hard copy proofs?
No. Providing you a hard copy proof would significantly increase your cost and shipping time. Often hard copy proofs are not always color accurate anyway. Instead, we will email proofs to youin Adobe PDF format. These files will be optimized to reduce download time but are still quite accurate for general color, a final proofreading of text, bleeds, placement of folds, graphics inclusion, and font usage.
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- How good is an online proof?
An online proof is a low-resolution, digital impression of the files you submit for print. It gives you an opportunity to check the layout, bleeds, crops and final text.
There is no guarantee that printed color will be exactly the same as the online color. We will give your job individual attention. We'll do our absolute best to match the colors in your proof - however, monitors do vary and ink is different than pixels.
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- How long does it take to receive the online proof?
Within two business days after we receive your order, we will pre-flight your files and send an online proof to you via email.
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- What does it mean when you pre-flight a file?
Pre-flight refers to the process of examining your files before they are sent off to our printing facility. We check for specific problems such as:
- Are the graphics in the files all present or embedded?
- Are the graphic files submitted at high resolution for printing? That is are they at least 300 dpi?
- Have all graphic files been submitted as CMYK?
- Has all the type been rasterized?
- Are the dimensions of the file the same as what has been requested?
- Has sufficient bleed area been given?
- Is important information contained within the specified live area?
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- How much do you charge to pre-flight an order?
The first pre-flight is offered at no extra charge. If we find problems in your files you will be notified by our customer service representative who will explain the problem. Then email the files back to the customer service representative who contacted you and we will pre-flight again. Each additional pre-flight will cost $30.
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- Why do people choose no-proof?
The no-proof option allows you to get your print job done as quickly as possible, without a delay for proof approval. Just check the no-proof option on the ordering page and we will do our best to pre-flight the files and make necessary adjustments before printing.
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- What should I do if you find problems in my files?
You can fix the problems yourself
(please check out the file preparation page for more information) then email the files back to the customer representative who contacted you, and we will pre-flight again at $30.
Alternatively, we can fix the problems for you. You may request a price quote from the customer representative. The price quote will be based on $60 hourly rate.
If we were to fix the problems, second-round pre-flight won't be necessary.
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Printing
- What is the turn around time?
Once the print job is proofed online by you (or within 24 hours if no-proof is checked), the print job will be queued in our print facility. Within three business days the print job will be shipped. Usually it takes five to seven days for the shipment to arrive at your door.
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- What kind of paper do you print on?
All brochures are printed on 100# text stock, which is thicker than regular copy paper.
As a point of reference, the paper you would use in your desktop printer is generally around 24#. Our printing stock also differs from your common office paper by the fact that its smooth coating is somewhat glossy and really allows colors to pop off the page.
The paper we use at 199Print has a substantial feel but is also light enough that it is economical for use in direct mail campaigns.
Of course, the best way to see this for yourself is to request our FREE Sample Pak.
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- Can you explain the different types of optional coatings you offer? How will they affect the look of my job?
Although the paper we use is already smooth and shiny, some people prefer to have additional coatings applied – both for enhanced durability and to add a more dramatic “look and feel”.
The coatings we apply are actually very thin plastic films. The extra rigidity of these films substantially affects the feel or “snap” of the paper but doesn't add much weight. Jobs with the film applied just “feel” heavier.
The glossy film adds a lively sparkle to your job while the matte film offers a sense of subtle sophistication. Additionally, the film coatings also help the paper resist tearing and protect against water damage. If your brochures will be sent unprotected through the mail you should definitely order the optional film coating. Ask for our FREE Sample Pak to judge for your self. Contact us and we'll be glad to you a Sample Pak by first-class mail.
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Ordering
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Can I order quantities less than 300 or more than 2000?
No. 300 is the minimum quantity and 2000 is the maximum quantity that we offer. For any other quantity, please call us for a custom quote.
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- Can I cancel a job in progress?
All sales are final. No refunds are available on orders unless no files have been prepared for printing
and no online proof has been sent.
If a job cancellation is requested after uploading your files but an online proof has not been sent,
a $10 processing fee will be charged.
If an order is cancelled after we have pre-flighted your files and have prepared your online proof,
an additional $25 fee will be charged. ($35 total charge)
If you need to cancel an order , you must call us toll-free at 1.800.835.1228 and speak to a 199print.com representative to avoid any additional costs.
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- How are returns and refunds handled?
Please see the return and refund policy page.
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- How do I order?
Please see our how to order page.
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- Is ordering with 199print.com safe and secure?
Absolutely. All payments are processed through PayPal -- one of the world's most secure payment services.
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Payment
- What forms of payment do you accept?
We accept VISA, MasterCard, Discover. You can also pay from your checking account.
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- Is it secure to pay by credit card on your site?
Yes. Our payment pages are secured by REAL 128-bit SSL encryption by GeoTrust, the world’s second largest digital certificate provider. Click here to read more about GeoTrust.
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- When is my credit card billed?
Your credit card is billed when you place your order.
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We can help you with:
- Print Design
- Mailing
- Multilingual DTP
- Chinese Translation
- and More!
Ask about our complete design and production services.
We'll create great designs from your ideas or assist in
getting your current designs printer and internet ready.
» Click here to learn more
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